Comments on: Vodafone roaming charges… http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/ Oracle related rants (and lots of off-topic stuff)... Mon, 06 Oct 2008 18:55:51 +0000 http://wordpress.org/?v=2.6.2 By: Giraffe jones http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-95088 Giraffe jones Thu, 03 Jul 2008 19:46:32 +0000 http://www.oracle-base.com/blog/?p=548#comment-95088 I don't think the prices are fair, but then I don't think the price of anything is fair. Be careful in the first place people, you will not always get your money back just because you make a noise. I don’t think the prices are fair, but then I don’t think the price of anything is fair. Be careful in the first place people, you will not always get your money back just because you make a noise.

]]> By: Jeff Moss http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-91379 Jeff Moss Wed, 16 Apr 2008 20:42:32 +0000 http://www.oracle-base.com/blog/?p=548#comment-91379 Ah Tim, A man after my own heart! I remember at the age of 26 after working for several years for permanent employers and then going contracting, having my bank manager refuse to give me a mortgage because I hadn't got 3 years accounts. This was the Midland bank as was (now HSBC of course) and had been my bank since the age of 10! It was quite funny as well as annoying at the time, because I remember the branch manager was about 14 years old, wearing his smart suit and trying to tell me, as the advert for another bank says..."it doesn't work like that"! I said, "Look here pal, you can see my history with your bank going back over a decade...unless you do the right thing here, you're going to lose every opportunity to do business with me...forever". Didn't do any good so I went home and wrote out a termination letter and took great pleasure in handing it to him the very next day as I cleared out and closed my accounts. I then faxed him the transfer completion details of the pension I'd had with them and then transferred elsewhere...if I could find the guy now I'd send him more stuff to really tick him off! I moved to Barclays and have had great service with them for over a decade - touch wood! Yeah I know, some will have had bad experiences with them and gone the other way...until they cross me, I'll stay put. Cheers Jeff Ah Tim,

A man after my own heart!

I remember at the age of 26 after working for several years for permanent employers and then going contracting, having my bank manager refuse to give me a mortgage because I hadn’t got 3 years accounts. This was the Midland bank as was (now HSBC of course) and had been my bank since the age of 10! It was quite funny as well as annoying at the time, because I remember the branch manager was about 14 years old, wearing his smart suit and trying to tell me, as the advert for another bank says…”it doesn’t work like that”!

I said, “Look here pal, you can see my history with your bank going back over a decade…unless you do the right thing here, you’re going to lose every opportunity to do business with me…forever”.

Didn’t do any good so I went home and wrote out a termination letter and took great pleasure in handing it to him the very next day as I cleared out and closed my accounts. I then faxed him the transfer completion details of the pension I’d had with them and then transferred elsewhere…if I could find the guy now I’d send him more stuff to really tick him off!

I moved to Barclays and have had great service with them for over a decade - touch wood! Yeah I know, some will have had bad experiences with them and gone the other way…until they cross me, I’ll stay put.

Cheers
Jeff

]]> By: Emily http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-91314 Emily Wed, 16 Apr 2008 10:48:07 +0000 http://www.oracle-base.com/blog/?p=548#comment-91314 I had similar issues with 3. Not the same problem but a number of different problems with the same outcome. Writing to the Ombudsman and then making the operator aware of it is normally the quickest way to get a result, at least it got me my £150 back from 3, and a number of other issues resolved. When you think how much effort they put in to winning new customers, you'd think they'd try and keep them happy!!! I had similar issues with 3. Not the same problem but a number of different problems with the same outcome. Writing to the Ombudsman and then making the operator aware of it is normally the quickest way to get a result, at least it got me my £150 back from 3, and a number of other issues resolved. When you think how much effort they put in to winning new customers, you’d think they’d try and keep them happy!!!

]]> By: Tim... http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-90784 Tim... Fri, 11 Apr 2008 12:32:30 +0000 http://www.oracle-base.com/blog/?p=548#comment-90784 The page produces an error when you try to post a message. Wonderful service from Vodafone once again... Cheers Tim... The page produces an error when you try to post a message. Wonderful service from Vodafone once again…

Cheers

Tim…

]]> By: Cooldaddy08 http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-90775 Cooldaddy08 Fri, 11 Apr 2008 11:52:19 +0000 http://www.oracle-base.com/blog/?p=548#comment-90775 Hi Tim I've just read your post and can understand why you would feel unhappy. As I'm sure you will appreciate all complaints are handled on an individual basis as each case will usually have different circumtances that have to be considered. Vodafone certainly doesn't want you to feel unhappy and I'm sure you like us would want to discuss an agreeable compromise. It'd be great if you could get in contact with the Forum Intervention Team. Just head over to the link at the bottom of this post, complete as many of the requested fields as possible in our contact form and include the code FIT135 in your message. You can even include a link to this page if you like; that way you don't have to repeat yourself. Look forward to hearing from you soon. All the best. Cooldaddy08 Vodafone UK https://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=Page_Help_ContactUs&pageID=PCU_0002 Hi Tim

I’ve just read your post and can understand why you would feel unhappy. As I’m sure you will appreciate all complaints are handled on an individual basis as each case will usually have different circumtances that have to be considered.

Vodafone certainly doesn’t want you to feel unhappy and I’m sure you like us would want to discuss an agreeable compromise. It’d be great if you could get in contact with the Forum Intervention Team. Just head over to the link at the bottom of this post, complete as many of the requested fields as possible in our contact form and include the code FIT135 in your message. You can even include a link to this page if you like; that way you don’t have to repeat yourself.

Look forward to hearing from you soon.

All the best.

Cooldaddy08
Vodafone UK

https://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=Page_Help_ContactUs&pageID=PCU_0002

]]> By: Tim... http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-90325 Tim... Tue, 08 Apr 2008 07:13:38 +0000 http://www.oracle-base.com/blog/?p=548#comment-90325 Hi. Sorry, I don't know if Vodafone use Oracle or not, but I've got a feeling they will never want to hire me now. :) Cheers Tim... Hi.

Sorry, I don’t know if Vodafone use Oracle or not, but I’ve got a feeling they will never want to hire me now. :)

Cheers

Tim…

]]> By: David D. http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-90255 David D. Mon, 07 Apr 2008 19:08:02 +0000 http://www.oracle-base.com/blog/?p=548#comment-90255 No problem with non-Oracl topics... just wondered if they are not Vodafone's billing software provider... No problem with non-Oracl topics… just wondered if they are not Vodafone’s billing software provider…

]]> By: Tim... http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-90211 Tim... Mon, 07 Apr 2008 15:09:05 +0000 http://www.oracle-base.com/blog/?p=548#comment-90211 It doesn't have anything to do with Oracle. It's my blog and I write lots of off-topic stuff as well as Oracle posts. If you don't want to see the off-topic stuff subscribe to: http://www.oracle-base.com/blog/category/oracle/feed Cheers Tim... It doesn’t have anything to do with Oracle. It’s my blog and I write lots of off-topic stuff as well as Oracle posts. If you don’t want to see the off-topic stuff subscribe to:

http://www.oracle-base.com/blog/category/oracle/feed

Cheers

Tim…

]]> By: David D. http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-90206 David D. Mon, 07 Apr 2008 14:49:59 +0000 http://www.oracle-base.com/blog/?p=548#comment-90206 What does it have to do with Oracle? Iguess you refer to Vodafone Australia? What does it have to do with Oracle? Iguess you refer to Vodafone Australia?

]]> By: Tim... http://www.oracle-base.com/blog/2008/04/07/vodafone-roaming-charges/#comment-90205 Tim... Mon, 07 Apr 2008 14:47:07 +0000 http://www.oracle-base.com/blog/?p=548#comment-90205 This situation will improve within Europe by summer as the networks will be forced to reduce roaming data fees. T-Mobile have announced they will drop their prices by 80% by summer. The fact they are able to do this and still make a profit highlights how underhanded their current pricing models currently are. Noons: Keep banging on at them and hopefully you'll get somewhere! Cheers Tim... This situation will improve within Europe by summer as the networks will be forced to reduce roaming data fees. T-Mobile have announced they will drop their prices by 80% by summer. The fact they are able to do this and still make a profit highlights how underhanded their current pricing models currently are.

Noons: Keep banging on at them and hopefully you’ll get somewhere!

Cheers

Tim…

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