Comments on: Red Hat heading for Oracle buyout? http://www.oracle-base.com/blog/2010/01/20/red-hat-heading-for-oracle-buyout/ Oracle related rants (and lots of off-topic stuff)... Sat, 11 Feb 2012 20:21:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tim... http://www.oracle-base.com/blog/2010/01/20/red-hat-heading-for-oracle-buyout/comment-page-1/#comment-116985 Tim... Thu, 21 Jan 2010 16:22:30 +0000 http://www.oracle-base.com/blog/?p=1225#comment-116985 David: Actually the company in question was paying quite substantial support fees to RH on a per-server basis. I don't work with that company anymore so I can't post details of the support contract, so although you definitely lost your bet, I can't prove you did. :) Bryn: Thanks for the typo correction. Done it now. Regarding RH support: I can only speak as I find. Maybe I'm the exception, maybe I'm not... Matt: I've never used Oracle's Linux support, so I don't know how that compares to Red Hat support, but from my experience it can't be worse. :) I've had some bad experiences with Microsoft support also, so I think maybe you are correct. Perhaps terrible OS support is the norm, in which case Red Hat are doing a stand-up job. :) Cheers Tim... David: Actually the company in question was paying quite substantial support fees to RH on a per-server basis. I don’t work with that company anymore so I can’t post details of the support contract, so although you definitely lost your bet, I can’t prove you did. :)

Bryn: Thanks for the typo correction. Done it now. Regarding RH support: I can only speak as I find. Maybe I’m the exception, maybe I’m not…

Matt: I’ve never used Oracle’s Linux support, so I don’t know how that compares to Red Hat support, but from my experience it can’t be worse. :) I’ve had some bad experiences with Microsoft support also, so I think maybe you are correct. Perhaps terrible OS support is the norm, in which case Red Hat are doing a stand-up job. :)

Cheers

Tim…

]]> By: Bryn http://www.oracle-base.com/blog/2010/01/20/red-hat-heading-for-oracle-buyout/comment-page-1/#comment-116984 Bryn Thu, 21 Jan 2010 16:10:03 +0000 http://www.oracle-base.com/blog/?p=1225#comment-116984 I think you meant "their" support. Sheesh. "To be more specific, you raise a service request and never get a response." I can assure you that that is, in the general case, untrue. I think you meant “their” support. Sheesh.

“To be more specific, you raise a service request and never get a response.”

I can assure you that that is, in the general case, untrue.

]]> By: David http://www.oracle-base.com/blog/2010/01/20/red-hat-heading-for-oracle-buyout/comment-page-1/#comment-116983 David Thu, 21 Jan 2010 16:09:29 +0000 http://www.oracle-base.com/blog/?p=1225#comment-116983 Let me guess Tim? I'll bet you $100 you're a free or basic subscription user and you want a 24/7 SLA. Send me a screenshot of you actually paying RH and I'll send you $100. Let me guess Tim? I’ll bet you $100 you’re a free or basic subscription user and you want a 24/7 SLA. Send me a screenshot of you actually paying RH and I’ll send you $100.

]]> By: Matt http://www.oracle-base.com/blog/2010/01/20/red-hat-heading-for-oracle-buyout/comment-page-1/#comment-116982 Matt Thu, 21 Jan 2010 16:08:59 +0000 http://www.oracle-base.com/blog/?p=1225#comment-116982 Point of interest - the CIO survey that Red Hat routinely sights is based upon vlaue derived from soltuion. It has nothing to do with support - good, bad or indifferent. Did the solution deliver value? Which Linux and specfically Red Hat does. As far as support goes, all ISVs are poor at best. Point of interest – the CIO survey that Red Hat routinely sights is based upon vlaue derived from soltuion. It has nothing to do with support – good, bad or indifferent. Did the solution deliver value? Which Linux and specfically Red Hat does. As far as support goes, all ISVs are poor at best.

]]> By: Les http://www.oracle-base.com/blog/2010/01/20/red-hat-heading-for-oracle-buyout/comment-page-1/#comment-116968 Les Thu, 21 Jan 2010 00:34:03 +0000 http://www.oracle-base.com/blog/?p=1225#comment-116968 If you think RedHat's support is bad, just try getting quality support from Oracle for their "Unbreakable Linux". I have had a support call open with them for 4 months now regarding VM Failover and they just cannot get it to work correctly for longer than a couple of days. The broken part is their own code that they have put around the RedHat part, specifically their OV Manager. After wasting many many hours with them, we are now migrating back to RedHat, at least RedHat's VM offering works! Les If you think RedHat’s support is bad, just try getting quality support from Oracle for their “Unbreakable Linux”. I have had a support call open with them for 4 months now regarding VM Failover and they just cannot get it to work correctly for longer than a couple of days. The broken part is their own code that they have put around the RedHat part, specifically their OV Manager.

After wasting many many hours with them, we are now migrating back to RedHat, at least RedHat’s VM offering works!

Les

]]> By: oraclenude http://www.oracle-base.com/blog/2010/01/20/red-hat-heading-for-oracle-buyout/comment-page-1/#comment-116967 oraclenude Wed, 20 Jan 2010 23:23:27 +0000 http://www.oracle-base.com/blog/?p=1225#comment-116967 (Great blog by the way - longtime lurker) (Great blog by the way – longtime lurker)

]]> By: oraclenude http://www.oracle-base.com/blog/2010/01/20/red-hat-heading-for-oracle-buyout/comment-page-1/#comment-116966 oraclenude Wed, 20 Jan 2010 23:22:59 +0000 http://www.oracle-base.com/blog/?p=1225#comment-116966 If you say something often enough, it becomes true. That is how big deals work. If you say something often enough, it becomes true. That is how big deals work.

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