Nexus 4 : Update from LG over broken back panel…

I just got off the phone to LG about this piece of crap Nexus 4 phone. Their response is physical damage is not their responsibility, so I will have to pay for a repair. I suggested that designing a phone that will shatter when it is placed on a room temperature surface (yes, that really has happened to people) constitutes a design flaw and they should repair it for free. After much whining on my part their stance is unchanged at this time. I guess if enough people contact them to complain they will have to take responsibility…. Maybe…

So if you end up getting one of these super-fragile phones, please save yourself a lot of grief and buy a case that covers the back completely. It’s the only way you are going to make it past a week without breaking it.

If the back panel does shatter, you have to phone LG. They will send you a letter telling you where to send your phone to get a quote for the repair. If you accept the quote they will fix it and send it back to you. If you don’t accept the quote they will charge to £20 and send the phone back to you. Sounds like something in excess of a week without a phone to me and no idea of what you are going to be charged before you do it. :(

I think I’m just going to accept the fact it is broken and cover it with a case to stop little shards of glass digging into my hand. Once Google and LG are shamed into admitting this design is crap, maybe I will get it repaired for free.

Tim…

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