Tag Archives: support

Google+ Hangouts and Support…

You open a ticket and wait… When you do get a reply it tells you to send information you’ve already posted, or suggests you try some workarounds you’ve already listed in the ticket as having not worked for you. You get frustrated and write a blog post ranting about how terrible the support service is [...]




No Linux servers for Oracle Support…

I was just mailed a bug update and it included this text (spelling mistakes theirs, not mine). Note customer is on Linux but could not find an available 11.2 Linux database to test on.¬† Reprocided problem on Solaris confirming that there is some generic problem here. Really? And here’s me thinking that firing up a [...]




More PC support…

One of my Yoga buddies was given a laptop by is dad and wanted to get it connected over wireless. His dad also gave him a wireless ADSL router, but couldn’t get it set up. ¬†This sounds like a job for Captain Support… The router wasn’t able to connect to the internet. It turned out [...]




It’s not simple, so don’t claim it is!

Rant Alert. The following is an unreasoned attack on the IT community in order to vent my frustration. I’m not claiming it makes any sense or it’s factually correct. It’s just how I feel today. Maybe I’ll feel different tomorrow… I can’t help feeling that companies like Oracle are doing the IT world a major [...]




Should Oracle charge for patches?

I can understand Oracle charging for support and product upgrades, like 9i to 10g. I can even see the point of charging for releases upgrades, like 10gR1 to 10gR2. What I think is a little cheeky is to charge people for regular patchsets. This line of thought came about because of a post on the [...]